TCAT certificate PIN and PUK codes

OBTAINED: When your service manager completes the delivery of your T-CAT, you will receive an email with PIN and PUK codes. We recommend changing the initial PIN to one of your choice. Remember that this is a code that you can easily remember and do not tell anyone.

RECOVERY: In case of forgetfulness or loss, in order to recover the original PIN and PUK codes associated with your certificate, follow the steps in the FAQ "How can I recover PIN / PUK from T-CAT?" which you will find in this same section.

LOCK: In case you have blocked the PIN code of the certificate (after entering three erroneous attempts), it will be necessary to unlock it, with the PUK following the steps of the FAQ "How to unlock the PIN of the T-CAT?" which you will find in this same section. If you do not remember or cannot find the current certificate PUK, you can retrieve it by following the steps in the FAQ "How can I retrieve the T-CAT PIN / PUK?" which you will find in this same section.

In case of blocking the PUK (after entering three erroneous attempts) you must contact the service manager of the entity to process the revocation and re-issuance of the digital certificate.

How do I get PIN and PUK codes from T-CAT?

When your service manager completes the delivery of your T-CAT, you will receive an email with PIN and PUK codes.

Once you have them, we recommend changing the initial PIN and PUK codes to one of your choice. It's best to use a code that is secure enough but already used in other applications or devices (such as your credit card) to avoid forgetting. These codes do not come out of the T-CAT and are not communicated to anyone, not even to us.

Related content:

  • FAQ "Change T-CAT PIN and PUK?" which you will find in this same section.
Change T-CAT PIN and PUK?

It is recommended to change only the initial PIN for one of your choice. Remember that this is a code that you can easily remember and do not tell anyone.

To change your PIN and PUK codes, follow these steps.

  1. - Insert the T-CAT into the reader.
  2. - Access Windows Start - All programs -Safesign Standard
  3. - Inside the folder, access the Token Manager, or Token Management or Witness Manager (depending on the software version installed).

CHANGE PIN

From the TOKEN or Application token option, change the PIN at the menu entry

TOKEN1.png

The following screen will appear

TOKEN2.png

If the PIN is changed successfully, a message appears indicating this.

CHANGE THE PUK

TOKEN1-1.png

The following screen will appear

TOKEN3-PUK.png

If the PUK is successfully changed, a message appears indicating this.

Related Content: T-CAT Installation Software

How to unlock T-CAT PIN?

If an incorrect PIN code has been specified three times while using TCAT, it is blocked, and if used again, a message appears indicating that the Token is blocked.

In these cases, if you have the PUK code, follow these steps:

- Introduce the TCAT in the reader.

- Access "Windows Startup" by searching for "token" or "token" (in Windows 10) or searching for "All Programs" folder "Catcert" or "Safesign Standard" (in Windows7) "

- Inside the folder, access the Token Manager, or Token Management or Witness Manager (depending on the software version installed).

- From the TOKEN or Witness option of the application, click on the menu entry Unlock PIN:

· Enter the PUK code

· Enter a new PIN

· Confirm the new PIN

· Click on the "OK" button

If the PIN is successfully unlocked, a message appears indicating that the TCAT can be used again.

Important: If an incorrect PUK code is specified three times in a row, it will also be blocked and the revocation and re-issuance of the certificate included in the T-CAT will need to be handled.

How do I recover my T-CAT PIN / PUK?

Access the link provided for PIN and PUK recovery and you will be able to enter the data requested by the system.

recover-pin.png

If you have more than one card, the following screen will appear, so you can choose which one you want to recover your PIN and PUK from.

t-cat.png

Once done, you will receive an email with the original PIN and PUK codes.

IMPORTANT : Please note that if you change your PIN, the sender will no longer serve you. Therefore, in order to use the certificate, you can explicitly block it (after entering three failed attempts). To do this, if you have the current PUK, follow the steps in the following FAQ. How to unlock the T-CAT PIN?

Once done, you will be able to set a new PIN.

However, if you have changed the PUK and do not remember the current one, you must request the revocation of the certificate from the person in charge of the service of the entity.

NOTE: The PIN and PUK of ER idCAT operator certificates cannot be retrieved through this feature, so follow the steps in the FAQ: I do not remember the PIN / PUK of my idCAT operator certificate