This block reviews the operational procedure followed by those responsible for the service and audits the veracity of the data.
Required documentation:
o Delivery sheet not found
For all those cases where you do not have a signed delivery sheet (either because it has expired or because it could not be downloaded), create a text document (Word or similar) explaining the situation and attach the documents that support your situation (for example, the three requests, etc.). This way we will take it into account when reviewing the audit.
o Remember that they must be entered in a zip
Please note that only one .zip file can be uploaded, which must include all the required documentation. If you need to correct information already uploaded, you will need to upload a new file with the same name as the original.
o I can't find the EACAT application
You can always find it at your check-out, if you can't find it, please let us know.
o What is an ENS Subscriber?
When we talk about the subscribing entity, we refer to the organization that requests certificates and must keep the documentation.
AOC Digital Certification Service – Complete Guide
o What is the subscriber file?
By the form we mean the subscriber form that you sent to the CAOC. This should be updated and signed with the terms and conditions, entity manager, etc. and sent every 24 months.
Review and knowledge training:
o Where can I find the operator course certificate?
All operators who complete the course receive a certificate. If they have completed it virtually, it can be downloaded through the virtual classroom. However, if you do not all achieve it, for those who do not have certificates, you can create and attach a text document (word or similar) describing the reason why you were unable to obtain it and we will take it into account.
Consult the audit questionnaire for subscribing entities.
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For any queries you can contact the audit support email.